This Communication Skills Course is for anyone who wants to build confidence and improve their ability to deal with others.
Learn how to communicate effectively and confidently. How to present a confident and positive image.
This Communications Course will help you improve your communications resulting in better relationships. As a result you will feel better, be more confident and relaxed when dealing with others. Learn the secrets of assertiveness and conflict resolution. You will also learn how to deal with criticism and use feedback positively, helping you to build stronger work relationships.
What is covered in this Communication Skills Course?
- The roles we play in every communication
- Assertiveness - Being assertive and not aggressive.
- Principles - The basic rules of communication.
- Barriers - Common barriers to effective communication.
- Clarity - How to get your message across clearly.
- Conversation - Learn to make conversation flow easily.
- Questioning - How to ask questions to get the right answers.
- Building - Build work relationships with your new skills.
- Confidence and self esteem - How to overcome nerves and shyness.
- Feedback - How and when to use it.
- Dealing with difficult situations.
- Dealing with criticism.